Frequently Asked Questions
Everything you need to know about your Polène experience.
Where are Polène leather goods manufactured?
All our collections are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its exceptional leather craftsmanship.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 3 to 7 business days depending on your location and customs processing.
How should I care for my leather bag?
To preserve the quality of the leather, we recommend avoiding prolonged exposure to direct light or heat. Clean gently with a soft, dry cloth and store in its original dust bag when not in use.
What is the return policy for online orders?
You may return your items within 15 days of receiving your order. The product must be in its original condition, unused, and with all protective packaging intact.
Are duties and taxes included in the price?
For international orders outside the European Union, customs duties and local taxes may be applied upon arrival in the destination country and are the responsibility of the customer.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.